Help Center / FAQs

About Our Products

What is animal-free whey protein?

Animal-free whey protein is dairy-identical whey protein that’s made without any animal inputs whatsoever. Our animal-free whey protein ingredient is made by our partners Perfect Day. Learn more about their process here.

How does this compare to regular whey protein? 

V-Whey’s animal-free whey protein ingredient is bioidentical to whey protein from cows. In addition to having up to 23g of complete protein per serving, V-Whey has up to 5g of naturally-occurring BCAAs (3 essential amino acids that help support protein synthesis) per serving.

How is V-Whey vegan friendly if it contains milk protein? 

V-Whey is made by microflora, with zero animals used anywhere in the process. Because the animal-free whey protein ingredient is bioidentical to whey protein from cows, we add a “contains milk allergen” declaration to the front and back of our packaging as part of our commitment to consumer safety.

What is microflora? 

Microflora, or flora for short, are central to our process for making animal-free dairy protein. The exact definition of microflora is microscopic flora or a small or strictly localized flora. Perfect Day’s flora are the microscopic organisms at the heart of our fermentation process that makes animal-free dairy protein. When we refer to microflora, we are intentionally being a bit general. Microflora is an umbrella term that covers all of the microorganisms we can use to make the molecules we need. In our case it is a fungus. The fungus we use today to make milk protein has long been known to live in soils, and was discovered as a top contender for making bioproducts during World War II in the islands of the South Pacific.

Is V-Whey lactose free? 

Yes, V-Whey is 100% lactose free. 

Is V-Whey gluten free?

Yes, V-Whey is 100% gluten free.

Why should I switch to V-Whey from my favorite protein powder? 

Our protein powder has all of the benefits from your favorite protein with far less environmental impact. Compared to whey protein from cows, V-Whey’s animal-free whey protein creates up to 97% less greenhouse gas emissions and uses up to 99% less water and up to 60% less non-renewable energy. And because there are no animal products used, V-Whey is 100% hormone-free. 

Compared with plant-based protein, V-Whey is actually whey protein (just made through fermentation, not animals). Because our non-animal whey protein is bioidentical to whey protein from cows, we have a better amino acid profile and a higher protein content than plant-based protein powder.

Does V-Whey contain GMOs?

No, V-Whey does not contain GMOs. While bioengineering is part of the process used by our partners at Perfect Day in producing the animal-free whey protein, our protein powder does not contain GMOs. Learn more here.

Your Orders & Delivery

How do I make changes to my order?

To ensure you receive your order as soon as possible, we start working on it straight away. This means, once your order is placed we are unable to make any changes to your order.

There is an item missing from my order, what do I do?

We ship all items you have ordered into one parcel, if you believe an item is missing, please contact our customer services team who will investigate for you.

Where is my order?

Once your order has been placed, our team works hard to ensure it's shipped as soon as possible. Once this has been despatched, you will receive an email from us, with your tracking information! If you have any queries, drop our customer service team an email.

How long is delivery?

This depends on which country you are getting your order shipped to and the delivery option you choose. Head over to the delivery page for more info on the options we offer and the transit times.

I believe I have received a faulty item, please help?

We take pride in our products, so we’re sorry to hear you have received a faulty item. Please contact our customer service team and provide us with your order number and a picture of the product. These details will help us investigate and resolve this quicker for you.

I have received the wrong product, what do I do?

We’re sorry something went wrong, please drop our customer service team an email with your order number and we’ll resolve this as soon as possible!

How can I cancel my order?

Sorry to hear you’d like to cancel! Let us help with anything so you don’t have to, just drop our customer service team a message who are here to help.
If your cancellation fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

See our Returns Policy to help you get the order back to us instead.

Can I place an order to a different address?

You can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

How much sales tax will be added to my order total?

In addition to the product value, we charge for shipping and sales tax. Sales tax will be dependant on where you live. This will be calculated at checkout.

Returns

What is your returns policy?

Please check out our returns policy for more information. If this doesn’t answer your question, you can always drop our customer service team a message!

How do I return an item?

To arrange a return, just drop our customer service team a message, including your order number. This will help us to locate your order and our customer service team will arrange the request!

What happens once my item is returned?

As soon as we receive your order we'll review the reason for return and let you know what we plan to do next.

You will receive an email to notify you of any action taken.

When will I receive my refund?

Your refund should be returned to your account within 7-10 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 7-10 working days since you received our email, just drop our customer service team a message.